Customer Service Representative

We are currently seeking to recruit a Customer Service Representative to be based in at our Onasagorou Store in Nicosia, Cyprus.

Overview

Features:

  • Main Duties & Responsibilities:
  • Provide professional customer service for Western Union transactions including money transfers, payments, and compliance checks
  • Handle Akis Express and UPS Express courier services, including parcel intake, processing, tracking, and customer inquiries
  • Process transactions through the appropriate systems with attention to accuracy and security
  • Handle customer inquiries, complaints, and requests in a polite and professional manner
  • Assist with store operations and provide support to management as required
  • Qualifications & Skills:
  • High School Certificate
  • Ability to work independently
  • Fluent in Greek and English
  • Computer skills (Microsoft Office (Excel / Word)
  • What we offer:
  • Competitive Remuneration Package based on experience and qualifications
  • 13th Salary
  • 21 Paid Annual Leave Days
  • Provident Fund after the first 6 months
  • Participate in the Loyalty Discount Scheme Program
  • Friendly working environment
  • Training & Development Opportunities
  • Working Days & Hours:
  • Monday – Sunday / 09:00 AM – 19:00 PM (Shifts)
  • Applications:
  • Interested applicants should forward their CV’s at careers@gapgroup.com quoting the reference: GAP-0925-CSR

Location

Nicosia,Cyprus

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