Χαρακτηριστικά:

• ✨Key Duties/Responsibilities:
• *Welcome and assist guests upon arrival, ensuring a smooth check-in and check-out process.
• *Strong interpersonal and communication skills with a friendly and professional manners.
• *Escort guests to their accommodation property and explain all the essential information about the property
• *Handle guest inquiries via email, phone, and in person, delivering prompt and professional assistance.
• *Maintain and manage guest reservations, including updating records, processing payments, and handling tour operator bills.
• *Perform general administration tasks and ensure guest records are up-to-date.
• *Work collaboratively with the Guest Relations team and other departments to ensure seamless service.
• *Assist with special guest requests, such as arranging transportation, restaurant reservations, or excursions.
• *Handle guest complaints professionally, ensuring prompt resolution or escalation when necessary.
• ✨Requirements and Qualifications:
• *Minimum 2 years’ experience in a customer service position.
• *Excellent communication skills.
• *Proficiency in MS Office applications.
• *Ability to multitask and manage time effectively, prioritizing tasks as needed.
• *Fluent in English language (Russian or any other language will be considered as an advantage).
• *Flexible with working hours, including weekends and holidays.
• *Must hold a valid driver’s license.
• *EU citizenship or valid EU work permit required.